Shipping policy

COOKIMSA Shipping Policy

Order Processing

Physical product orders are typically processed within 2–4 business days, excluding weekends and holidays.

Processing time is separate from shipping transit time.

Receiving an order confirmation does not mean that your order has shipped. When your order ships, you will receive a separate shipping confirmation email. If tracking is available, the email will include tracking information.

Digital products are delivered electronically and are not subject to physical order processing or shipping timelines.

Shipping Destinations

We currently ship physical products within the contiguous United States only.

We do not currently ship physical products to:

Alaska
Hawaii
U.S. territories
P.O. boxes
APO/FPO addresses
International destinations

Digital products are delivered electronically and are available only in markets where COOKIMSA has enabled checkout and sale of digital products.

Shipping Rates

Shipping rates and any applicable free-shipping thresholds will be displayed at checkout before you complete your purchase.

Shipping charges may vary depending on the products in your order, order value, destination, and other applicable factors.

Estimated Delivery

Standard shipping generally takes approximately 4–8 business days after the order has been processed and shipped, unless otherwise stated on the product page or at checkout.

Delivery times are estimates and are not guaranteed.

Delays may occur due to carrier operations, weather, holidays, incorrect or incomplete addresses, or other circumstances outside our reasonable control.

Preorders

Products clearly marked as “Preorder” are not ready for immediate shipment.

Each preorder product page will include an estimated shipping or fulfillment timeline before purchase.

Preorder fulfillment times may vary depending on the product, production schedule, manufacturing, quality control, transportation, or other circumstances.

Estimated shipping dates are estimates and may change.

If a significant delay occurs, we will notify you by email and provide any options required by applicable law, which may include continuing to wait or canceling the affected unshipped preorder for a refund.

Orders containing both in-stock and preorder items may be shipped together when all items are available or may be shipped separately, depending on the order and fulfillment process.

Address Changes and Cancellations

Please review your shipping address carefully before placing an order.

For physical product orders, address-change or cancellation requests should be submitted within 1 hour of purchase by emailing cookimsa@gmail.com.

We will make reasonable efforts to accommodate requests, but changes or cancellations cannot be guaranteed once an order has entered processing or fulfillment.

COOKIMSA is not responsible for delivery problems caused by an incorrect or incomplete address provided by the customer.

Additional shipping charges may apply if an order must be returned, redirected, or reshipped because of an incorrect or incomplete address.

Digital products are delivered automatically. Once a download or access link has been provided, digital orders are subject to our Return & Refund Policy and are not handled under the physical shipping cancellation process.

Lost, Stolen, or Damaged Packages

If your package appears to be lost in transit or arrives damaged, please contact us promptly at cookimsa@gmail.com with your order number and any relevant photos or information.

We will make reasonable efforts to assist you with the carrier and determine the appropriate next steps.

COOKIMSA is not responsible for packages that are lost or stolen after the carrier has confirmed delivery to the shipping address provided at checkout.

However, we will make reasonable efforts to help you investigate the issue with the carrier.

Separate Shipments

Items within the same order may occasionally be shipped separately.

If this occurs, you may receive more than one shipping confirmation email or tracking number.

You will not be charged additional shipping solely because we choose to divide an order into multiple shipments, unless otherwise clearly disclosed before purchase.

Digital Products

Digital products, including ebooks, guides, recipe books, templates, and other downloadable files, do not require physical shipping.

Download instructions or access links will be provided electronically after purchase.

No physical item will be shipped for a digital-only order.

Any download limits, access restrictions, refund conditions, or other terms applicable to a digital product will be stated on the applicable product page and/or in our Return & Refund Policy.