COOKIMSA Return & Refund Policy

We want you to be happy with your purchase. Please review the following policy before placing your order.

Returns

We accept return requests for eligible physical products within 14 days after the item is delivered.

To be eligible for a return, the item must be:

• Unused, unworn, and unwashed
• In its original condition and packaging
• Free from stains, odors, pet hair, damage, or signs of use
• Accompanied by proof of purchase

To request a return, contact us at cookimsa@gmail.com before sending the item back. Returns sent without prior authorization may not be accepted.

If your return is approved, we will provide return instructions and the appropriate return address.

Return Shipping

For returns due to a change of mind, incorrect size selection, or other customer preference, the customer is responsible for return shipping costs. Original shipping charges are non-refundable.

We recommend using a trackable shipping service. COOKIMSA is not responsible for return packages that are lost or damaged in transit.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If you receive a physical item that is damaged, defective, or different from what you ordered, contact us as soon as possible, preferably within 72 hours of delivery, at cookimsa@gmail.com.

Please include your order number and clear photos of the item and packaging.

If the issue is confirmed, COOKIMSA will provide an appropriate replacement, refund, or return shipping instructions at no additional cost to you.

Digital Products

Digital products, including ebooks, guides, recipe books, templates, and other downloadable files, are delivered electronically. No physical product will be shipped for a digital-only purchase.

Each digital product purchase is limited to 5 downloads, unless otherwise stated on the product page.

Because digital products are delivered automatically, all sales are final once the download or access link has been provided. Digital products are not eligible for cancellation, return, exchange, or refund after access has been provided, except where required by applicable law.

If you experience a technical problem accessing a digital product, contact us at cookimsa@gmail.com and we will make reasonable efforts to help resolve the issue.

Digital products are for personal use only unless otherwise stated. Unauthorized sharing, copying, redistribution, resale, or commercial distribution is not permitted.

Non-Returnable and Final Sale Items

The following items are not eligible for return or refund:

• Digital products once the download or access link has been provided, except where required by applicable law
• Gift cards
• Items clearly marked “Final Sale”
• Physical items that have been used, worn, washed, altered, stained, or damaged after delivery

Order Cancellations

Physical product orders may be canceled within 1 hour after purchase, provided fulfillment has not already begun.

After fulfillment has begun or the cancellation window has passed, we cannot guarantee that an order can be changed or canceled.

Digital products are delivered automatically. Once the download or access link has been provided, a digital order is no longer eligible for cancellation or refund, except where required by applicable law.

If we are unable to ship a physical order within the stated or updated delivery timeframe, we will contact you with the available options, which may include accepting the delay or canceling the affected order for a refund.

Preorders

Estimated shipping or delivery dates for preorder items are estimates and may change due to production, customs, carrier delays, or other unexpected circumstances.

If a significant delay occurs, we will notify you and provide the options required by applicable law.

Refunds

For eligible physical product returns, once the returned item is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method.

Please allow up to 10 business days for the refund to be processed after approval. Your bank or credit card provider may require additional time to post the refund.

We reserve the right to deny returns that do not meet the eligibility requirements stated in this policy.

Nothing in this policy limits any rights or remedies that cannot be excluded under applicable law.

Questions

For questions about returns, refunds, cancellations, or digital product access, contact us at:

cookimsa@gmail.com